99.9% server uptime
The published hosting guarantee states a 99.9% server uptime commitment for the covered shared-hosting environment.
99.9% network uptime
The current guarantee also describes a 99.9% network uptime commitment across listed data-center locations.
30-day money-back guarantee
Covered hosting plans include the published 30-day money-back guarantee subject to the applicable conditions and exclusions.
24/7 technical support
The current service guarantee states 24/7 support availability and a one-hour response-time guarantee for support tickets.